We want you to LOVE your AfroShank shoes! If for any reason you are not completely satisfied, you may return or exchange your purchase when it is returned in factory mint condition** in its original packaging within 45 days of your purchase. Simply follow the guidelines below.*Coupons can not be used on sale items
Include your order receipt with your return. This paper was sent to you with your original order. You can also find it under the My Account -> My Orders section of AceMarks.com once you log in.
Important Things to Know Before your Return
We can only accept for exchange items that are in factory mint condition and in their original packaging. Shoes must not have any wear/scuff marks on the outsole or upper, and must not have been altered in any way. Belts must not have been cut, holes added, or altered in any way. Items received that are not in factory mint condition will be sent back at the customer's expense.
If you are not sure if your items satisfy the condition requirement, please email us to email@example.com with a picture of your item. Make sure to include in the subject line: CONDITION INQUIRE ORDER # [INSERT YOUR ORDER NUMBER]
We strongly encourage you to take pictures of your items before shipping them back to us. For shoes, make sure to take high-quality pictures of both the upper and the outsole so that the entire surface area is visible.
**Actualy colors may vary. This is due to the fact that different computer monitors have different capabilities to display color, and that different lighting conditions may have an effect on the appearance of the color of the shoes. We try to edit our photos to show the shoes as like-like as possible. We cannot guarantee that the color you see accurately portrays the true color of the product.
Questions? Please e-mail us firstname.lastname@example.org